Privacy Policy

1. Who We Are

Ningbo Texway Garment Co., Ltd. is a professional manufacturer of apparel with production bases in China and Vietnam. This Privacy Policy governs how we collect, use, store, protect and share personal information submitted by visitors, clients, partners and enquirers via our official website, email, social channels and offline business communication.

By accessing our website, submitting inquiry forms, requesting samples, placing orders or communicating with our merchandising team, you acknowledge and agree to the terms of this Policy.

2. Information We Collect

2.1 Data You Voluntarily Provide

When you send enquiries, request quotations, develop samples or sign cooperation contracts, we collect business and personal details you submit:

• Contact information: Full name, job title, email address, phone / WhatsApp number, company name, business address, country and region
• Business data: Brand info, product requirements, style specifications, order quantities, sampling records, production files, communication history, purchase order records
• Payment & logistics data: Billing details, delivery addresses, freight requirements for shipment arrangement

2.2 Automatically Collected Technical Data

While browsing our website, we automatically gather anonymous technical information via cookies and analytics tools:

• Device data: IP address, browser type, operating system, screen resolution
• Website behavior: Visited pages, access time, click records, referral source, stay duration
• Aggregated traffic statistics for site optimization (no individual identity tracking)

2.3 Sensitive Business Information

We also receive your proprietary content including design drawings, pattern files, fabric formulas and brand samples. Such commercial confidential data will be treated with strict confidentiality under non-disclosure obligations.

3. Purposes of Data Usage

We only process your information for legitimate business needs, and will not use your data for unrelated activities without your explicit consent:

• Respond to your inquiries, offer quotations, arrange sample development and follow up production progress
• Execute bulk orders, coordinate material procurement, production, QC inspection and global logistics delivery (FOB / CIF / DDP)
• Provide after-sales support, resolve order issues and send transactional notifications (sample status, production schedule, shipment updates)
• Optimize website layout, product catalog and service process based on anonymous browsing statistics
• Comply with legal requirements: Export customs declaration, factory audit records, tax and compliance document retention
• Send optional marketing materials (new fabric trends, seasonal new styles, factory expansion updates) only if you opt in; you may unsubscribe anytime
• Prevent fraud, secure website operation and protect our legitimate business rights

4. Information Sharing with Third Parties

We never sell, rent or trade your personal or confidential business data to external marketing agencies. We may disclose your information only in limited necessary scenarios:

• Authorized service providers under strict confidentiality agreements
• Logistics forwarders & shipping carriers: Only basic contact and delivery address to arrange cargo delivery
• Payment processors, IT hosting and analytics suppliers: Process data solely on our instructions
• Testing laboratories and certification institutions: For product compliance inspection
• Production partners: Limited technical specifications shared with our cooperative factories, protected by NDAs
• Legal authorities: Disclose data only when required by laws, customs supervision or official regulatory requests
• Successor entities: In case of company merger, acquisition or asset transfer, data will remain protected under this Policy

5. Cookies & Tracking Technologies

Our website uses essential cookies and analytics cookies:

• Necessary cookies: Support normal form submission, page navigation and session storage; cannot be disabled
• Analytics cookies: Collect anonymous browsing data to improve website experience

You may adjust cookie permission settings via your browser. Disabling non-essential cookies will not block core inquiry and contact functions.

6. Data Security Protection

We adopt comprehensive technical and administrative safeguards to secure your data:

• Encrypt sensitive business files and customer contact information during storage and transmission
• Restrict internal data access: Only merchandising, sales and management staff with business authorization can view client information
• Regular system maintenance and security updates to defend against unauthorized access, leakage or tampering
• Physical file management for offline contracts and sample records with locked storage

7. Data Retention Period

• Business communication, quotation, sampling and order records: Retained for 7 years to fulfill export compliance, audit and after-sales service obligations
• Marketing consent records: Stored until you submit an unsubscribe request
• Anonymous website browsing data: Automatically cleared within 12 months

Upon your written deletion request, we will erase your personal contact information after completing ongoing order cooperation.

8. Your Rights as a Data Subject

If you are located in regions covered by GDPR and similar global data protection regulations, you hold the following rights:

• Right to access: Request a copy of all personal data we store about you
• Right to rectification: Update incorrect or incomplete contact and business information
• Right to erasure: Apply for deletion of your personal data when cooperation terminates
• Right to withdraw consent: Stop receiving marketing emails at any time via the unsubscribe link in emails
• Right to data portability: Obtain your order and sample records in readable format

To exercise above rights, please contact us via chris@texwaygarment.cn. We will reply within 30 working days.

9. Third-Party Websites

Our website may contain links to external social platforms, fabric suppliers and logistics websites. We take no responsibility for their independent privacy rules. Please review their respective privacy policies when visiting third-party pages.

10. Policy Updates

TEXWAY reserves the right to revise this Privacy Policy to match updated business practices or global data protection laws. We will post the revised version on our website with a new effective date. Continued use of our site after updates constitutes acceptance of the revised terms.

11. Contact for Privacy Inquiries

If you have questions, concerns or requests regarding this Privacy Policy and data protection, please reach out to us: